1. Introduction
At Domain Accounting, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our services or visit our website.
By using our services or visiting our website, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, address, email address, phone number
- Identification Information: Tax File Number (TFN), Australian Business Number (ABN), date of birth
- Financial Information: Bank account details, income information, taxation records, financial statements
- Business Information: Business structure, activities, employees, financial records
- Website Usage Information: IP address, browser type, operating system, pages visited, time spent on pages
3. How We Collect Information
We collect personal information through:
- Direct communication with you (in person, by phone, email, or through our website)
- Forms you complete and submit to us
- Your use of our services
- Your interactions with our website through cookies and similar technologies
- Third parties authorized by you (such as your bank, employer, or other professional advisors)
4. How We Use Your Information
We use your personal information for the following purposes:
- Providing accounting, taxation, and financial services as requested by you
- Complying with our legal and regulatory obligations
- Communicating with you about our services
- Processing payments and managing accounts
- Improving our services and website functionality
- Marketing our services to you (where you have consented to receive such communications)
5. Disclosure of Your Information
We may disclose your personal information to:
- Government agencies such as the Australian Taxation Office (ATO)
- Financial institutions for payment processing
- Professional advisors and consultants who assist us in providing our services
- Service providers who assist with our business operations
- Other third parties where required by law or with your consent
We will not sell, rent, or trade your personal information to any third party for marketing purposes without your explicit consent.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive information
- Secure storage systems
- Access controls and authentication procedures
- Regular security assessments and updates
- Staff training on data protection
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
7. Retention of Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For taxation and accounting records, we typically retain information for a minimum of 7 years as required by Australian tax law.
8. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information held by us
- Request correction of inaccurate, incomplete, or outdated information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications
- Complain about privacy breaches
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website with the revised "Last Updated" date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Domain Accounting
102 Glenferrie Rd
Malvern VIC 3144
Australia
Phone: +61 3 5261 6723
Email: [email protected]
